Terri Vaughan on the Financial Crisis and State Regulation

This episode features Terri Vaughan (mp3youtube), professor of actuarial science at Drake University and CEO of the NAIC during the Great Recession. We can call this the Not Unreasonable 10-year retrospective on the financial crisis. I first came across Terri’s work as an actuarial student and been fascinated ever since by her case for state regulation and citation of the insurers’ performance during the financial crisis as evidence in its favor. Here’s the gist:

Terri Vaughan: the traditional arguments that you will hear about state regulation are the laboratory the states. That’s the big one sure how states can experiment with different things. Diversity of markets. We need to be able to respond to local markets. I think one of the biggest strengths of state regulation is the diversity of thought. The fact that you don’t and this is something I think that as the any I see becomes a bigger and bigger force in regulation the states have to guard they have to really be focused on making sure that they maintain that diversity of thought. When I was a regulator and it’s still the case New York would think about things differently than Illinois. Yeah. And that would cause you to go to a meeting and really engage in a very deep conversation about how should we look at this issue.

David Wright: You have two different perspectives.. what’s right about each one.

Terri Vaughan: Yeah. Yeah and it was it was very it was thought provoking

David Wright: yeah, constructive

Terri Vaughan: constructive. I think that is a very powerful feature because it’s not a you know kind of people at the top making the decision and sending it down. It’s a very diverse you know way of looking at things and then you have to figure out how do we pull these two together. I think that’s one. I think the other big advantage of state versus federal regulation is leveling the playing field in the industry. And this goes back to the conversation we had earlier about who gets access in Washington. There’s so much responsibility in washing so much power in Washington who gets the access and the access or the ones who know the policy makers on a personal level. You know they they maybe their kids went to the same school and they go to the same country clubs or whatever. It’s a it is much tougher for a mid-sized company in Des Moines Iowa to have the kind of access

And on the feds:

David Wright: And it seems to me that that’s an inherent feature of Washington and feature of anybody who’s distant and smart who thinks I know more than you because I don’t know you so I’m going to assume the worst of you. And then I know that I’ve done so many good things with my look on my resume. Let me just figure it out. You know I can figure things out. It’s hard to talk them out of it! Because you can’t really dispute the premise in some ways. You can’t say no you’re not smart because you know they all know they are smart.

Terri Vaughan: Yeah they are smart but this is why I said there are smart people in the States too.. you know don’t tie their hands. Let them think it through and my experience with Washington is that too often it was about hand tying. And the more we can get now I’m showing my political kind of perspective the more that we can free the states from tying the hands of from Washington tying their hands and the better we’re going to be in this.

Finally, where is state regulation going?

David Wright: You mentioned earlier that you’ve made an allusion to how the NAIC may be keep may be growing importance and that I suppose relatively speaking means the states are receding in importance.

Terri Vaughan: And here’s what I think is happening. There’s a tendency when something new is created for example. We have principles based reserving on the life insurance side. And so you need to have expertise at the state level on principles based reserving. How do you look at these filings that the companies are making how we’re going to have the regulatory expertise in this new model of reserving and the tendency is to say well let’s create expertise at the NAIC and that expertise will then

David Wright: the smart guys, like the federal government.

Terri Vaughan: Exactly. Exactly. And then that will educate the states and I while you still have a system where the states are you know independently responsible and they have influences from their local market place. So they’re going to have they’re going to take this and learn from it differently. But it does create a. Different a different structure. It’s not just the NAIC staff there to facilitate this exchange of information among the states. It’s the NAIC staff driving how the states look at things and that I think is something that we need to be real careful about how we do that

We also cover the origins of insurance regulation, how and why she joined the NAIC, what it was like in Washington during the financial crisis and more! Terri has been a huge influence on my own thinking about our industry, it was an honor to have her on the show!

Transcript below:

David Wright: 00:01:45 My guest today is Terri Vaughan. Terry is the Rob B. Kelley visiting distinguished professor of insurance and actuarial science at Drake University in Des Moines Iowa. During the financial crisis Terri was the CEO of the National Association of Insurance Commissioners a support organization for state insurance regulators. Prior to joining the NAIC Terry spent time in both academia and in regulation. As Iowa Insurance Commissioner and NAIC President. Terri. Welcome to the show.

Terri Vaughan: 00:02:03 Thank you David.

David Wright: 00:02:41 So you wrote a paper during the financial crisis promoting the efficacy of state regulation of insurers as distinct from federal regulation of banks, let’s say, and the proposed federal regulation of insurers or implicit proposal for that. And I studied this paper as an actuarial student and found the arguments absolutely captivating. You write elsewhere of the concept of market discipline as another regulatory force. But as I read your work and think about insurance regulation I’m always struck at the debate between state and federal regulation feels kind of similar to me that a regulation at all versus market discipline as it is this an insurance booster of say regulation or anti centralization emphasize diversity of markets and local knowledge. These are both libertarian kind Hayekian ideals and only in a very insurance kind of way, try to talk their competitors into making better decisions which is something insurance companies do all the time. Then what do you think about this comparison between state regulation and market discipline.

Terri Vaughan: 00:03:33 I think it’s an interesting parallel and I hadn’t really thought about it. But your pointing to libertarian Hayekian ideals is interesting because I do think that there is some grounding there that’s that similar in theory though you can have a regulatory system and a market structure that promotes market discipline at either the federal or the state level. So it doesn’t really that the the the place at which the regulation is happening shouldn’t have any impact. It’s all about having a structure in which the financial institutions whether it be banks or insurance companies are incented to engage in the right risk taking behaviors and you do that by making sure that their counter parties their depositors their policyholders the people that are lending them money their creditors are given have to bear the losses and if they have to bear the losses then they’re going to give an incentive to the companies to take the right kinds of risks in banking. Historically you know when you go way back in banking there was market discipline and banks policed themselves.

Terri Vaughan: 00:04:49 I’m reading a really good book right now called borrowed time and it is that the subtitles two centuries of boom bust and bailouts that bailouts at Citi and it traces the history of Citi

David Wright: 00:05:00 oh, gosh

Terri Vaughan: 00:05:00 from the 1920s through the multiple bailouts multiple crises and bailouts. And then it draws the parallel between these bailouts and the increasing ties between Citi and Washington. The Federal Government was kind of back and forth. People who are leaving the bank to go to Washington are leaving Washington to come to the bank. So it’s perhaps not surprising that the Bank increased its connections to Washington over time as that became more important. So in theory you can have a structure that that promotes market discipline at either the federal or state level. And there was a lot of discussion in Washington even in the 1980s about market discipline and the fact that we don’t have enough market discipline on banks. The question that I’ve always asked myself is Why is it that that seemed to have happened more in banking than it did in insurance. These bailouts these serial bailouts have happened in banking not so much in insurance.

David Wright: 00:06:02 And why is that. Why is that.

Terri Vaughan: 00:06:04 Well it’s a really good question and I think my questions are at least one of the things that I’m interested in.

David Wright: 00:06:09 I think it has something to do certainly with the resources of the federal government. States don’t have the resources do this kind of.

Terri Vaughan: 00:06:16 Yeah I think it probably has the cult has something to do with the culture to a million dollars in Washington has a very different feel than a million dollars in the state of Iowa. I mean that just so. And I think it may have something to do with this kind of relationship between the big banks in Washington that I can’t say for sure

David Wright: 00:06:42 but do you think that’s a corrupt thing though. Because I feel like one of the things is I think to be underappreciated or maybe under.. maybe not acknowledged, maybe not.. maybe that.. maybe it doesn’t exist I don’t know but I feel like whenever I encounter people who are say bureaucrats or regulators.. Man they got the right.. their hearts are in the right place.

Terri Vaughan: 00:07:00 Absolutely

David Wright: 00:07:03 They want to do the right thing.

Terri Vaughan: 00:07:03 Absolutely.

David Wright: 00:07:03 And so it’s like if you have these two facts on the one hand you have people who are trying to do the right thing. The other hand you have some pretty perverse outcomes right kicking the can down the road. How do you reconcile them. Here’s my thought my thought is it’s actually information problem. So these people think that lobbyists you have the revolving door thing.. go work on Wall Street. And then I think that the image that conjures up is one of absolute corruption. You know like you’re like you’re in Afghanistan or something. Right. But I think it’s actually more about a mindset which as you mentioned a second ago that winds up that winds up I don’t want to use too many disease metaphors here but infecting or at least taking over and they believe what they kind of were trained to believe are selected for leaving the private market that you do need bailouts for example. And so they don’t have that independence or perspective on the problem because the information they’re getting is all from people who are very biased.

Terri Vaughan: 00:07:51 I think I think you hit your nail on the head. It’s an information problem. And I thought this for a long time I’ve talked a lot back in the days when I was a regulator and now the CEO of the NAIC, I talked a lot about the concept of regulatory capture. And I never meant regulatory capture in the sense that the regulators are patsies for the industry. But there it is that the regulators spend a lot more time listening to the regulated entities than they do to others. And the more the bigger the portfolio of things that you’re dealing with the more time you’re spending with that regulated industry. I remember when I first got to Washington the first year I was there sitting in on a meeting and it was a group of folks from industry and that subject of discussion was who knew someone who knew someone who could get into a meeting with Tim Geithner. Right OK. And right then I thought that’s the problem. The problem is who has access to the policymakers in Washington. It’s the people who know people and that creates an information flow that makes it really hard to think in a way it just I think it frames your you know how you look at the world and they are absolutely well-meaning people but you have to work hard to make sure that you’re hearing from that other side and you’re thinking about the other side. When industry has such an incentive to get to the regulator and the policymakers that they’re putting a lot of effort into it

David Wright: 00:09:30 even the meta-problem is very well known, right. I mean the author of the book by Mancur Olson The Logic of Collective Action where this whole idea here of like small highly motivated groups can get a lot done. Because they’re so highly motivated that concentrated benefit and diffuse cost.

Terri Vaughan: 00:09:43 Right.

David Wright: 00:09:43 So let’s take a penny from everybody and give it to me. Yeah boy that’d be nice for me, I’m going to advocate for that. For everyone else, it’s like.. a penny.

Terri Vaughan: 00:09:49 Exactly. Exactly. Yeah there are those things that industry cares about. They’re going to put a lot of lot of effort into it and they’re going to put the resources into it because there’s a payoff for it.

David Wright: 00:09:59 Yeah.

Terri Vaughan: 00:09:59 And that that’s a constant challenge when you’re a regulator.

David Wright: 00:10:03 So let’s let’s actually back up a little bit talk about the NAIC. So you spent time as a state regulator in Des Moines and you joined this thing called the NAIC. Right. So what is the NAIC and why did you join it.

Terri Vaughan: 00:10:15 So let me back up for a minute because I was a professor at Drake before I was insurance regulator. And at that time I actually went to NAIC meetings as a professor so I know what you see as an attendee for probably five six years before I became commissioner.

David Wright: 00:10:30 And what were you were you teaching at Drake got them

Terri Vaughan: 00:10:32 insurance actuarial science and insurance.

David Wright: 00:10:35 Was it common for professors of insurance and actuarial science to attend to the NAIC meetings?

Terri Vaughan: 00:10:39 No it was not.

David Wright: 00:10:40 So you are an exception here.

Terri Vaughan: 00:10:41 I was an exception. And the reason was because I was the director of what was called the insurance Center at Drake University at the time. And we did consulting with state regulators. We had and we helped them with the continuing education agent licensing exams. And at one point early in my tenure at Drake I was invited by asked by some other financial regulators from New York Illinois. Well particularly Illinois the commissioner of Illinois approached me about developing a an education program for regulators in honor of Ken Smith who was a very prominent regulator in Illinois who had passed away. So we developed this and it was a two week on campus regulars from around the country would come in spend two weeks on campus of Drake working through financial regulation issues. And so through that process I got to know a lot of regulators so I knew a fair amount. Before I became insurance commissioner.

Speaker 16: 00:11:40 So we’re pausing for a second and an observation because you know some of them and some of them and some one of the things that occurred to me and I’m sorry to interrupt you but that’s really want get this point because I think it’s really interesting as you were describing the problem in Washington and anyway with access to power to call it controlling the agenda. That to me is actually call it a somewhat pernicious example of a model which applies everywhere which is you know I think it was my job in sales is to try to get access to people. It’s a networking job. I mean everything in life is networking right. If you want to learn more, you have to network. The network if you want it. No matter what your goal is the answer is usually communicating with people somewhere.

Terri Vaughan: 00:12:19 Right.

David Wright: 00:12:20 And here you have a situation where your development in your career path was by people you know.

Terri Vaughan: 00:12:25 Yeah I did.

David Wright: 00:12:27 So please do continue. Right. Observer at the NAIC.

Terri Vaughan: 00:12:31 Yes. So and then I when I became an insurance commissioner. Your question was about the NAIC right the structure the NAIC when I became insurance commissioner then I fairly quickly became actively involved in the NAIC and the NAIC is it’s a really interesting organization that is it’s governed by the commissioners of 50 some insurance commissioners 50 states District of Columbia and territories a subset of them elected by their peers form the board of directors essentially of the of the organization and then they hire a CEO to run the organization. It’s a sizable for it’s 450 probably more now when I was there it was about 450. I’m sure it’s more now people in Kansas City New York and Washington D.C.. So it’s a pretty good organization but at the end of the day it is answerable to the regulators

David Wright: 00:13:28 and they probably paid for it I guess.

Terri Vaughan: 00:13:30 So they the regulators actually pay a small amount of the budget of the NAIC. The majority of the budget of the NAIC comes from products and services that the NAIC sells from fees that insurance companies have to file them and they have to pay when they file their financial statements with the NAIC. So state laws say you have to file your statements with the NAIC. And the NAIC says Yeah but you have to pay us to do it. So they get the money from that. But so it’s the structure of the NERC has probably 150 200 different committees and working group goodness that are dealing with different issues.

David Wright: 00:14:13 Wow.

Terri Vaughan: 00:14:13 And those are all staffed by the regulators from the states and any I see staff and support the regulators in coming to policy conclusions or doing the work. So it’s a highly engaged it’s a it’s a forum where regulators from the different states spend a lot of a lot of time a huge amount of time working together to think about issues in a coordinated way. And what was the rest of your question..

David Wright: 00:14:45 What I’m interested in is how it’s structured and you got to that. What does it do. It coordinates regulatory action.

Terri Vaughan: 00:14:54 Yeah

David Wright: 00:14:54 Among different states.

Terri Vaughan: 00:14:55 Yeah

David Wright: 00:14:56 And through these committees. That’s the way it does it I guess.

Terri Vaughan: 00:14:59 Well yes so it is you know if you go back. It was created in 1871 when Paul versus Virginia said insurance is not interstate commerce. 1869 1871 the states say oh OK that’s not interstate commerce. But we’ve got this national industry. We better hope you’re out how we’re going to work together to regulate it. And so they formed this organization I think it’s the longest standing organization of state officials in the country and they started to work on ways to make it easier for companies to do business in a cross-border way. You have to have some consistency in how you doing things for companies to be able to do that. Because remember any company that wants to do business in Nebraska has to be licensed in Nebraska wherever they come from. And so how can you and they have to file financial statements. So how can you make this process more seamless and you know one of the ways you do that is by having a certain amount of consistency in the filings it has to be done centralized filing with the NAIC a see through the database sharing information. So 40 percent back when I was CEO 40 percent of the budget of the ending I see was information services information technology and a lot of databases that have a lot of things that the states can sign onto to communicate with each other confidentially. There’s a lot of information sharing that goes through this.

David Wright: 00:16:27 The NCIC which is 100 percent of the revenue are you know 90 something percent of revenues associated with those services. So that would make some sense I guess. Where does the rest of the rest of the rest of the as you budget was taken.

Terri Vaughan: 00:16:40 Well they have. So they they get these from. There’s a system for electronic written form filing fees from filings so that fees from National Insurance produce the registry which is a national agent licensing broker agent broker licensing

David Wright: 00:16:57 on the cost side in addition to providing the information services as it is. That is it is a travel and communication costs and what other on the expense side of the budget are the other

Terri Vaughan: 00:17:06 There is a lot a lot of travel and that’s what it will be a function of its staff to support. It’s the information technology. It’s travel and supporting the commissioners now in travel. That is you know has national relevance. So they provide some support for the commissioners or their staff to go to any I see meetings. We have groups of commissioners and staff that participate in international issues or in Washington and so supporting the travel that state budgets are tough tough and they’re not built for a regulator at the state level to be active internationally. So the NAIC supports that

David Wright: 00:17:52 and in some ways the NAIC its very existence is is a refutation of state regulation being.. the right.. states being the right seat of regulation because if the first thing that well not a first thing but an early thing that the states do once they’re once they’re given the authority or are we are told now you’ve got regulate insurance companies that are banding together in call it federalize right to use kind of the verb there. Why not go to the federal government then you can sort of.. we can touch on.. and certainly a topic we can talk about at some length but you can see where the thought comes from. So you’re coordinating

Terri Vaughan: 00:18:29 Yeah.

David Wright: 00:18:29 Then maybe we should just give it to the feds because right then that there is already a coordinating body for this kind of strike.

Terri Vaughan: 00:18:35 Then why not.

David Wright: 00:18:35 Yeah right.

Terri Vaughan: 00:18:36 Yeah I understand that and it is something that I and I found confusion about the NAIC everywhere I went in Washington.

David Wright: 00:18:49 They thought it was a federal agency!

Terri Vaughan: 00:18:51 There was some of that. There was some. But you have to remember the NAIC is not a regulatory agency that he has he doesn’t have any regulatory authority none. And the only regulatory authority is housed in the States. And so this is a peer to peer pressure peer to peer system. And what creates the pressure on the states to have effective regulation is not some you know top down this is what you have to do. It’s the other states calling into account the fellow state. And so a lot of the structures of the ending I see are there to make sure that the other states have the information that they need.

Terri Vaughan: 00:19:37 So the

David Wright: 00:19:37 level the playing field a bit

Terri Vaughan: 00:19:38 so they can’t say to this other state

David Wright: 00:19:41 don’t push me around.

Terri Vaughan: 00:19:42 Don’t push me. They there’s an organization for financial analysis working group which is one of the committee’s working groups at the NAIC where NAIC staff and regulators will comb through financial statements of these nationally significant companies and if they see one that looks questionable they will take it to a committee of regulators and those regulators will say to the domestic regulator the state where that company is domiciled primarily responsible for regulating come on in and talk to us about this. Now you don’t like getting of those things I can tell you. You don’t like getting it. And there’s a little bit of you know why am I having to go. But the fact that you then have to go and answer questions to your fellow regulators creates a certain discipline in how you approach things that I think is really healthy.

David Wright: 00:20:38 It’s kind of previewing it or Sifi idea right. That that was a nationally significant insurance thing the language is even similar to the significant financial institutions following the Dodd Frank Act. I mean there are a lot of parallels in the banking and insurance regulation you had this extra layer of insurance of the states. So maybe we can talk about what what are what are the arguments for and against state regulation. Talk a bit about obviously the coordinating function.. that’s necessary. And so there’s a there’s like I said before there’s already a coordinating force in our society that the federal government. Why did why is the regulation.

Terri Vaughan: 00:21:11 I don’t know I’d call the federal government a coordinating force. I mean I find that

David Wright: 00:21:16 Congress kind of acts in a similar manner to, to..

Terri Vaughan: 00:21:18 Congress does. Yeah yeah.

David Wright: 00:21:21 to, to, ah, call it the NAIC.

Terri Vaughan: 00:21:22 Yeah there’s a there’s a lot of work that goes into complying with federal regulations. We saw that when I was commissioner in the health insurance area there’s there’s a lot of effort that often you wonder is this really worth what we’re doing here what is this doing for our market and our consumers. So the you know the traditional arguments that you will hear about state regulation are the laboratory the states. That’s the big one sure how states can experiment with different things. Diversity of markets. We need to be able to respond to local markets. I think one of the biggest strengths of state regulation is the diversity of thought. The fact that you don’t and this is something I think that as the any I see becomes a bigger and bigger force in regulation the states have to guard they have to really be focused on making sure that they maintain that diversity of thought. When I was a regulator and it’s still the case New York would think about things differently than Illinois. Yeah. And that would cause you to go to a meeting and really engage in a very deep conversation about how should we look at this issue.

David Wright: 00:22:43 You have two different perspectives.. what’s right about each one.

Terri Vaughan: 00:22:46 Yeah. Yeah and it was it was very it was thought provoking

David Wright: 00:22:52 yeah, constructive

Terri Vaughan: 00:22:52 constructive. I think that is a very powerful feature because it’s not a you know kind of people at the top making the decision and sending it down. It’s a very diverse you know way of looking at things and then you have to figure out how do we pull these two together. I think that’s one. I think the other big advantage of state versus federal regulation is leveling the playing field in the industry. And this goes back to the conversation we had earlier about who gets access in Washington. There’s so much responsibility in washing so much power in Washington who gets the access and the access or the ones who know the policy makers on a personal level. You know they they maybe their kids went to the same school and they go to the same country clubs or whatever. It’s a it is much tougher for a mid-sized company in Des Moines Iowa to have the kind of access that I know pick a company.

David Wright: 00:23:57 Sure.

Terri Vaughan: 00:23:58 So but at the state level you can kind of moderate that

David Wright: 00:24:05 and that is one of the striking features about the insurance business for the last X number of years called 20 30 whatever it is it’s consolidation. So yeah but at the same time what’s incredible about the insurance industry is actually how many insurance companies are out there. Compare that to I don’t know any other industry you can think of manufacturers like smartphone makers there’s like three in the world for that matter. And then you have these literally hundreds and hundreds of insurance companies all around the United States.

Terri Vaughan: 00:24:33 Right.

David Wright: 00:24:33 What is going on there.

Terri Vaughan: 00:24:35 I don’t know except they you know they compete and they thrive. Some of them are in very Niche kinds of places and businesses. And you know somebody focuses on jewellers and somebody focuses on farms and they do well. I don’t know I was so my father was a professor of insurance.

David Wright: 00:24:56 OK.

Terri Vaughan: 00:24:56 Way back when.

David Wright: 00:24:56 Family business!

Terri Vaughan: 00:24:56 family business yeah. And we had a professor from Japan who visited probably I was in high school maybe early college but I remember this professor from Japan came over the United States he was an insurance risk management for us or spent a year in the United States at the University of Iowa. And he said to my dad you have too many insurance companies. So it is true that we have more some

David Wright: 00:25:24 some tiny ones…

Terri Vaughan: 00:25:25 Yeah yeah yeah I I don’t, um…

David Wright: 00:25:28 And every other business they would get extinguished it right. And they would just like would go out because they would get can. I mean if you’re if you’re in any other business I don’t think that the power that brand recognition the called economies of scale whatever it is. And I think of the you know the the forces that are pushing back against that I think is is this idea of relationships and locality. Yeah I think I think so. You know a local insurance company a local agent and that and people are saying I don’t care if Travelers is cheaper. I don’t care. I don’t deal with this guy because I know him.

Terri Vaughan: 00:26:01 Yeah I think there’s I think there’s probably some of that but I think also you know don’t underestimate the being an expert in some area focusing focusing given what you’re doing in regulation. I mean any insurance taking this risk which is constantly changing that being an expert in that particular line of business or industry is it’s probably useful.

David Wright: 00:26:30 I think that generally it’s easy to overlook or underestimate the diversity of insurance and that everything kind of a similar thing there where actually you go back to this Paul vs Virginia Supreme Court case of this guy who was selling a insurance policy from New York sold of insurance policy. Samuel Paul was his name and in Virginia. And the question is whether the New York regulator the local Virginia regulator it was like “insurance is a contract delivered locally” was the quote. And so after that now you have the NAIC and so you have this tension right. So is it local. Is it national. It’s both. It’s hard to tell. And so you have this institution both these institutions that they really push regulation and federal regulation. Yeah I like it.

Terri Vaughan: 00:27:09 Can I just

David Wright: 00:27:10 go for it.

Terri Vaughan: 00:27:10 Because when back in the days when I was insurance commissioner and we were trying to modernize our system of regulation. George Nichols I think was the president of the NAIC when we did what’s called a statement of intent. There were all these things we were going to do. But one of the things we struggled with as we were coming up with this statement is the fact that the industry is very diverse that there are different lines of insurance and they have different characteristics and some are more national than others and we used to differentiate between for example auto or homeowners versus life insurance.. Life insurance its interest rates.. Mortality. It’s much more dealing with kind of large national and international forces. And so how could we maintain this kind of local on the property casualty side recognize that there were more local influences there but create a structure on the life insurance side that allowed companies companies were complaining at the time we got to get a product approved in all 50 states since every state is making their own little tweak to it and it’s very expensive and that’s how we came up with what’s called the Interstate Compact. Now his company can file their product with the interstate compact get it approved and it’s automatically approved in all of the compact states.

David Wright: 00:28:33 Right. And that’s that doesn’t happen in any property and casualty.

Terri Vaughan: 00:28:36 No. No it doesn’t.

Terri Vaughan: 00:28:37 Right.

Terri Vaughan: 00:28:37 No it doesn’t. Right now I think there there is an argument to make that there may be some areas of Property Casualty where that makes it more likely in the commercial lines area.

David Wright: 00:28:50 Sure excess and surplus.

Terri Vaughan: 00:28:51 Absolutely now.

David Wright: 00:28:53 That’s what it winds up doing right.

Terri Vaughan: 00:28:55 Right. Yeah.

David Wright: 00:28:56 You used the word compact as an interesting choice and htat’s the term for the for the structure there but that reminded me that I think if I got this right the compact is actually used for what used to be called the rating organizations that eventually became ISO I think that those were the local organizations

Terri Vaughan: 00:29:13 Yeah, those were called compacts, yeah.

David Wright: 00:29:15 And that was a.. which… And I think that those were the trigger for undoing state regulation was actually because their figures are.. They were they were encouraging collusion amongst these local insurance providers. So for example so it’s going to come back to structure regulation back in history where my.. in my mental kind of model on that which was it was basically all rigged. They set the prices everybody has use the same price. All the insurance companies and let’s say this was Georgia I think was where was this case. And and if you want to come in as an insurance company you charge the prices and basically you’re not allowed in. So don’t bother trying. And the agents in some way controlled this anyway. It was this is this environment that was heavily locked down and that itself was a reaction. So there’s no price competition. That itself was a reaction to actually insolvencies before that were insurance companies that cut their rates to you too deeply and they’re not charging for it and they go bust.

Terri Vaughan: 00:30:09 right

David Wright: 00:30:09 And it explodes into this spectacular thing and ok, that’s a problem too.. OK fixing prices and now everyone is going to make money. Right. Which is not usually what you think regulators are going to try to do.. is help the companies make money in insurance. And unwound the price regulation that created.. You know the compacts go away.

Speaker 13: 00:30:27 And you know southeastern Underwriters Association case which you’re talking about is a really interesting one if you go back and look at it because it was on. You are correct that this idea of these rating bureaus are compacts that were were instituted following a series of insurance company failures in the early 1900s. And so they said well we better do something about this and we’re going to make the companies all put their data together so they have better data. And we’re going to have these entities then establish the rates and then over time the entities became arguably very uncompetitive anti-competitive

David Wright: 00:31:07 yes.

Terri Vaughan: 00:31:08 They had things like if you’re not a member of this rating bureau you if you’re a member of this rating bureau you can’t do reinsurance with any company who is not a member who doesn’t have insurance. So they were really kind of closing off the market and and and my recollection is that one of the attorneys general maybe Missouri was trying to go after this.

David Wright: 00:31:33 Yes.

Terri Vaughan: 00:31:33 And they were getting stymied because they were so politically powerful. Yeah. So he actually went to the federal government and said Would you please help me. And then the federal government took it on. So yeah I think that’s right. I think that there is this challenge that in what when McCarren Ferguson had passed you know they have a line in there that says that in no event will you know will we allow coercion or intimidation or somewhere else boycott coercion and limitation. And that is directly aimed at what was going on in southeastern Underwriters Association. So there is this balance between making sure that companies have the necessary information and data that they need and they have to. Yeah and that requires a certain amount of you know the ability to talk to come together. But then yeah not collusion, not price…

David Wright: 00:32:34 I actually want to go back a step and then we’ll go forward just to make it crystal clear this is not something that you necessarily think about very much in our era of highly I don’t know protected individuals financially.. where you.. We have all this… You have deposit insurance. We have this guarantee funds and we’re not used to thinking about this particular problem and this problem being bank runs of banks insolvencies and insurance insolvency. So what happens before we had any guarantees. Back in the 1800s if your insurance company went bust. That means that you walked in you bought a policy and then your house burns down and you go to the insurance company and say my house burned down. I need to submit a claim they’re saying sorry we’re out of business.

Terri Vaughan: 00:33:11 Right.

David Wright: 00:33:11 And you’re like oh what do you mean it doesn’t say.. You don’t get any money for that.. Your house is gone. You thought you had insurance.. You didn’t because our company’s insolvent.

Terri Vaughan: 00:33:19 Right.

David Wright: 00:33:19 And then so now you have a highly motivated voter who is going to go out to go to the politician and say Don’t don’t make that happen again. And then now you have. That’s where it comes from. You know which is which is are understandable urge. And now you have the collusion which had created and the pendulum is swinging back and forth.

Terri Vaughan: 00:33:38 But what’s interesting is how this issue of rate regulation evolved over time because in the beginning rate regulation was a make about making sure that companies didn’t engage in destructive competition.

David Wright: 00:33:49 Yes yes . Rates were too low. too consumer friendly

Terri Vaughan: 00:33:53 Now we are in a world where rate regulation is viewed as let’s make sure that those companies aren’t gouging consumers.

David Wright: 00:34:00 Yes

Terri Vaughan: 00:34:01 just the direct opposite of where it started.

David Wright: 00:34:03 Yeah. Do do regulators think about the too much competition now or is that not a problem. Should they. Is it is that balance wrong do you think or are

Terri Vaughan: 00:34:16 Oh absolutely. I mean they think about that. They think about that about solvency

David Wright: 00:34:22 about solvency

Terri Vaughan: 00:34:23 a lot. I mean that’s the number one thing that the regulators think about is solvency and

David Wright: 00:34:28 not with respect to rate regulation. They don’t. That doesn’t count.

Terri Vaughan: 00:34:30 No they do actually that the mandate is that you know in most states rates have to be reasonable not you know not excessive not inadequate not a very discriminatory. That’s the statute that’s the language of the statute in most states so the not inadequate. Yeah they care about the rates being being high enough. It’s difficult for a regulator to say to a company I think your rates are too low. You need to raise them. I’m not saying it hasn’t ever happened but that’s a more challenging thing for a regulator. But what regulators can do in this what they do is they watch the company and they watch the company’s financial results and ideally at the first hint that there is a problem in the financial results which low rates should manifest themselves in their results they catch up quickly enough then they take the company over and they can force the company to raise its rates.

David Wright: 00:35:32 And so I guess the the mechanism for solvency regulation is not price regulation anymore. Now it’s these other things that they might think.

Terri Vaughan: 00:35:40 That’s right. I think it tends to be more solvency regulation solvency regulation

David Wright: 00:35:45 actually looking at the operations of a company looking. So let’s let’s actually turn to this. There’s this thing called the Dingle reports. So there is a senator in the 90s for Michigan John Dingell produce two reports which I learned about by reading some of your papers and your materials and I hadn’t heard this before and it’s really interesting. And so the first one was called Failed Promises. I think it was 92 or something and second was called Wishful thinking. So pretty provocative titles. And I’ll give you my kind of impression of what they what they kind of got. And you let me know what it was what it felt like at the time and what you think of it. So Phil promises it. This was published following an extraordinary dislocation in the 1980s in the insurance business where you know there has been subject of a few other episodes of this podcast that we’re talking about that that period of time and it is just incredible liability crisis. People call it companies going out of business all over the place. It’s obvious that people’s radar screens because calling guarantee funds a lot of money and maybe some policyholders are getting getting getting frozen out of the order to get their claims paid. And so comes the attention of the Senate Senate committee has this report and the substance of the report was saying regulators didn’t do enough. They made promises and they failed to keep them. And there’s a problem here. And one of the solutions was this must be a federal federally regulated industry because because will do it better. Yeah and then I’ll skip the second one and get your reaction to the wishful thinking was more of a commentary on the process of regulation saying regulators tend to monitor more or less what’s going on now but they don’t actually look at the underlying mechanisms. And I hope it’s going to work better by put by putting some wallpaper solutions kind of up over top of things and not actually achieving any change in the companies. How am I doing with my understanding of these reports.

Terri Vaughan: 00:37:27 I think I think reasonably close yeah they were they were pretty critical of state regulation. I think when you look back at it this was a time of dislocation not in the insurance sector but in the banking sector. Yes there were you know the savings and loan crisis yet a lot of commercial borrowers fail. The FDIC was you know massive out pouring of funds from the FDIC. So I think it would then astonishing had there not been some failures in the insurance.

David Wright: 00:37:59 Yeah

Terri Vaughan: 00:38:00 astonishing

David Wright: 00:38:01 Yeah.

Terri Vaughan: 00:38:01 So you know the idea that well this should be federally regulated because because the federal government does such better job at solvency regulation I mean that you can dismiss that quickly and fairly quickly.

David Wright: 00:38:16 But he didn’t it just because he’s biased being a federal politician.

Terri Vaughan: 00:38:20 I think I think there there is. I spent four years in Washington when I was CEO of the NAIC.

David Wright: 00:38:26 Yeah.

Terri Vaughan: 00:38:26 And there I remember having a conversation with someone at one point who was in the federal bureaucracy and was trying to figure out what to put in Dodd Frank to address a certain issue. And I said to him Why don’t you just not deal with that issue and let the states deal because there are smart… Believe it or not there are smart people in the States too.

David Wright: 00:38:51 Yep

Terri Vaughan: 00:38:52 and it has to have… It was a little bit of I can’t do that because what if they don’t get it right. But there was. You know that’s I found that over and over again there was an attitude of we’re we’re really smart people we’re going to divine the right answer and impose it on everyone else. And it was extremely frustrating to me. Extremely frustrating. So I forgot where we were

David Wright: 00:39:16 we’re talking about the Dingell reports saying the report you can still

Terri Vaughan: 00:39:19 yeah so there’s this culture in Washington.

David Wright: 00:39:21 But let me actually keep on the culture in Washington for a second. There’s another book from I forgot the name of the author. [DW edit: David Halberstam] It’s called the best and the brightest and it was about the Vietnam War and how it was a similar idea where you have people who are who bright.. who are the superstars. Right. It’s like the astronaut kind of thing right. The best and the brightest going into the federal government and they’re going to make these decisions which are amazing because they’re so smart

Terri Vaughan: 00:39:42 because they’re so smart

David Wright: 00:39:42 and they know and their IQs are like this and they went to Harvard and blah blah blah. And they’re going to make all these great decisions and they go wander into the Vietnam War and it’s this disaster.

Terri Vaughan: 00:39:52 Right.

David Wright: 00:39:52 And you think well thanks for that. And it’s not just about being smart. It’s about the knowledge of local knowledge for example smart we’re all pretty smart guys kind of thing.

Terri Vaughan: 00:40:03 Yeah.

David Wright: 00:40:03 And it seems to me that that’s an inherent feature of Washington and feature of anybody who’s distant and smart who thinks I know more than you because I don’t know you so I’m going to assume the worst of you. And then I know that I’ve done so many good things with my look on my resume. Let me just figure it out. You know I can figure things out. It’s hard to talk them out of it! Because you can’t really dispute the premise in some ways. You can’t say no you’re not smart because you know they all know they are smart.

Terri Vaughan: 00:40:27 Yeah they are smart but this is why I said there are smart people in the States too.. you know don’t tie their hands. Let them think it through and my experience with Washington is that too often it was about hand tying. And the more we can get now I’m showing my political kind of perspective the more that we can free the states from tying the hands of from Washington tying their hands and the better we’re going to be in this.

David Wright: 00:40:57 This mix of political philosophies that underlies state regulation because he that relationship. Absolutely. I find it so interesting because so much and I make this point at the beginning of this conversation so much of the ideas are typically considered very right wing ideas right the idea of states rights the idea devolution of power. Let them figure it out of every kind of closet libertarian ideals. I mean these are not things that the people in the libertarian call it political philosophy think they’re going to hear from a regulator!

David Wright: 00:41:33 And you’ve written papers the Cato Institute right leaning think tank and I mean do you get frustrated when you when you do do you. You probably are aware of this bias and you’re probably aware that like it’s not that simple guys.

Terri Vaughan: 00:41:47 Yeah yeah yeah. It’s not that simple guys. Yeah I am I. I am. I’ll tell you where it came up a lot was in the international arena.

David Wright: 00:42:01 Interesting

Terri Vaughan: 00:42:02 what I found was that there are jurisdictions particularly in mainland Europe which are very focused on getting the rules right. And I would find that frustrating because I think you have to get the processes right. And there was not as much focus on process as on rules and I came back when I first came back to Drake. I was talking to one of our international business professors and I said I just don’t get the Europeans we’re so rules focused. I mean some of the stuff that they would come out with and come from was so prescriptive. And and I remember my colleague saying you could thank Napoleon for that. And I thought well that’s interesting. That’s interesting because it does speak to a different history and a different culture and different way

David Wright: 00:42:49 a different legal system

Terri Vaughan: 00:42:50 and a different way in thinking about problems. And so yeah.

David Wright: 00:42:54 Yeah. So to make sure we get into the financial crisis because that was such an interesting episode in history and I mean you were right in the middle of it in Washington during that time. Tell me about maybe the moment when you realize this is big something big is going on here.

Terri Vaughan: 00:43:16 Well. I was. I was teaching in the spring of 2008. I was teaching a graduate course on the regulation of financial institutions and we had gone through all of this stuff on moral hazard and market discipline and systemic risk and too big to fail because it you know that you can’t talk about regulation of financial institutions without going through some of this history and it is a subject of great discussion. Following the savings and loan crisis

David Wright: 00:43:50 It’s all kinds of bailouts.. the Mexican peso crisis, long term capital management, on and on the list goes.

Terri Vaughan: 00:43:56 Exactly. So. So we’ve we spent you know a little bit time kind of reading things and talking about those things. And then Bear Stearns happened. And I remember going into class the next day and we talked about Bear Stearns and we talked about the implications of market. And I remember thinking this is not this is not over. This is you know that the canary in the coal mine kind of thing. But of course it was the weekend of the Lehman AIG thing that that really.

David Wright: 00:44:30 Is that when you had joined the NAIC, that summer?

Terri Vaughan: 00:44:32 I had not so I had been approached by the NAIC in the summer. The previous CEO had resigned and they were searching for a new CEO for some reason

David Wright: 00:44:43 related to this or

Terri Vaughan: 00:44:45 no, no, just, ah. she’d been there for quite awhile and I think was ready to move on. And so that I had gotten called and I just I was I was on some boards. I was teaching at Drake. I was I was liking where I was and so I said no and then I spent the fall and never forget I spent the fall because I thought I was thinking this could be this could be like the 30s.

David Wright: 00:45:11 yeah

Terri Vaughan: 00:45:12 And so I started going back and reading old journals from 1931 32 33. I googled the name of the Superintendent of Insurance in the New York Times in 1932 and read everything I could see where it was quoted. I went and read any I see proceedings from those pure just kind of trying to get

David Wright: 00:45:31 What did you to learn what was going on what was going on back then. Because that was a different kind of tumult going on then…

Terri Vaughan: 00:45:37 Well I’ll tell you that one of the… Best one of the most fascinating things I saw and I did write a paper about this too was the debate over fair value accounting versus something more akin to amortized cost. It was a fierce debate and the language that was used was identical to the language that was used during the financial crisis. You know the the the the larger controversy.

David Wright: 00:46:05 Was it a liquidity problem or a solvency problem..

Terri Vaughan: 00:46:06 Yes. Right. Right. Right. And so that was really interesting really interesting but so I was reading this stuff and I was in the fall of 2008 I was teaching a course on the management of financial institutions to undergraduates. And so when the Lehman AIG thing happened we kind of through our syllabus out and spent the semester on did a little

David Wright: 00:46:30 a teaching moment

Terri Vaughan: 00:46:31 a teaching moment that changed change things around a little bit. That was just a blast. But then we got to and I think it was the week before Thanksgiving. I was at a board meeting in Bermuda. And. Stocks. Fell off a cliff. They just went like that. Life insurance company stocks in particular just fell flat. And there was incredible dislocation. And one of the board members I remember saying there’s nothing trading he was an investment banker type person he said there’s nothing trading in the market there’s nothing I don’t mean there’s not much trading there is nothing trading you can’t sell anything. And it was a very frightening. He was you know frightening time. And I got on the plane in Bermuda and I flew to Atlanta I was thinking the whole time this is going to be historic this can be historic and it landed in Atlanta and sent an e-mail to one of the commissioners and said if the job’s still open I want it. And that was that was it

David Wright: 00:47:31 was an opportunity to be

Terri Vaughan: 00:47:33 in the middle of all of them in the middle of things while they were happening.

David Wright: 00:47:36 And so let’s let’s go back to that commentary that comment from the investment banker because you know now we have a situation which was those same bankers were going to Washington saying there’s nothing trading this is the biggest catastrophe to ever have happened upon the financial markets. We must do something now.

Terri Vaughan: 00:47:54 Yes.

David Wright: 00:47:55 Right.

Terri Vaughan: 00:47:55 Yeah

David Wright: 00:47:56 and that’s access to them and information flowing to them. How do you. How did it feel to you hearing that. Did you and you sympathize a bit more with the people in Washington.

Terri Vaughan: 00:48:07 Absolutely. Absolutely. I mean I think it was a scary time. It was a very scary time. So I

David Wright: 00:48:15 do feel like it was the right decisions? I mean these bailouts and all of that.. I mean.. Would you have thought so beforehand?

Terri Vaughan: 00:48:24 I you know. There is. You never know what would have happened.

David Wright: 00:48:32 Sure, the counterfactual

Terri Vaughan: 00:48:32 the counterfactual. You never know what would have happened. If. Bear Stearns had been dealt dealt with differently. Yet you’ll never know. And I remember someone saying to me and bear Stearns was the fifth largest investment bank in this country if it couldn’t fail. Come on. You know it was there. So yeah this is you know I don’t know I don’t know. But I. Look at I. I don’t know all the details about what was going on at Bear Stearns. I don’t know. I am. It’s tough to make decisions in a time of crisis. And so I’m going to you know give my sympathy of those people but I can’t help but wonder what the alternative might have been. You don’t know. You’ll never know.

David Wright: 00:48:32 And so the back to my initial initial contact with you intellectually was reading this paper of yours where you made the point that rightly saying that insurance companies came to the crisis pretty well. Right. With the exception of financial guaranty companies. And so financial guaranty companies are an interesting case

Terri Vaughan: 00:49:36 and some people would point to AIG maybe AIG get

David Wright: 00:49:39 OK that’s what we’re talking about AIG and financial guaranty insurance companies as they reflect on the performance of the insurance industry. You know they they all kind of went bust but not really for insurance reasons were not for P&C insurance reasons. Right. Were you familiar with them at the time.

Terri Vaughan: 00:49:57 Well so the AIG I mean I know you know the story of AIG which was it was this credit default swap business which was outside the insurance companies. Now there were some issues related to securities lending as well. But the big problem with these credit default swaps. And when the bailout of AIG happened it was essentially it was I would frame it as it was a bailout of the banks and the money in the first quarter AIG didn’t get it my it went out the back door to European banks and U.S. banks.

David Wright: 00:50:33 There was a bailout of Goldman Sachs.

Terri Vaughan: 00:50:35 But it wasn’t just a bailout of Goldman Sachs it was a bailout of European bank.s And and I find that interesting because there’s no way that the Federal Reserve could have directly bailed out those European banks.

David Wright: 00:50:54 Right.

Terri Vaughan: 00:50:55 But they could through it through the AIG bailout

David Wright: 00:50:57 do they know that at the time do you think.

Terri Vaughan: 00:50:58 Oh absolutely absolutely.

David Wright: 00:51:01 What they were really doing.

Terri Vaughan: 00:51:01 Absolutely. I know for a fact that they did.

David Wright: 00:51:05 So Why did they do that. Because that because it doesn’t matter if too many banks go down as a matter of where they are. They’re all interlinked and that means all the banks over here will go down if you.. you.. right.

Terri Vaughan: 00:51:14 Yeah, I think the connectivity in the I think March the 2010 I think the other part is that you know these link linkages. It wasn’t as simple as just unwinding all these linkages. They were they were complex and they were you know at one point the banks had a big problem which is even getting the paper processed in time. So there were back rooms that with with backlogs of trading slips that had been processed. So

David Wright: 00:51:49 why was that?

Terri Vaughan: 00:51:50 I think it’s just too much just a lot of stuff going on. So anyway so I think it was I think it was the unknown about how it would play out.

David Wright: 00:52:01 It’s a pretty special case. And the financial guaranty companies? Not bailed out went bust then it got resolved. No big deal. So is that evidence for not being as bad as it looks. How strong evidence is it.

Terri Vaughan: 00:52:17 You know I would say I would say given the magnitude and the horrific problems that these financial markets faced the industry did pretty well and not only that but the industry you know as I’ve often said was a source of stability. The industry was the first one to come back into the market and start buying up these undervalued securities. The industry was not dumping securities the way some other financial institutions were. So they kind of they kind of held held held there and granted it was rocky. I’m not saying there weren’t. We didn’t worry. We did worry. We were we were watching these companies closely. We know put together a special team to do deeper analysis. But we you know we we were waiting. We thought OK if it’s a big deal remember you may remember Hartford had the the first quarter of 2009 was really really bad was really you know we were watching the S&P every day you know and then the big question is what is it going to be on March 30th. What’s it going to be.

David Wright: 00:53:37 Sure.

Terri Vaughan: 00:53:38 And but you know at the end of the day there were only two companies that took the kind of TARP funding that the banks talk and that was Lincoln National in Hartford and that they had to go out I love this they had to jump through these hoops go out and buy these dinky little thrifts in order to become federally regulated so they could get the TARP money which was a good thing. That’s how it spread because it did make a break from another

David Wright: 00:54:09 yeah, as opposed to saying OK well let’s make them all federally regulated as an alternative. So what do you do. Did you find that. How do you find Washington if I can use that kind of blanket now respond or react to the fact that the insurance industry did OK. That was where there were there lessons that other folks might have taken from that saying maybe there’s something different about the way this is or and that it did give them pause you think.

Terri Vaughan: 00:54:35 No no no I don’t think so. I think there’s still a Well I think actually I take that back. I think it depends on who you talk to. So there are probably different views but there are some in Washington who would say that the insurance industry benefited from all of these other things that the federal government did and had that not happened then the life insurance industry would have been in big trouble and the life industry was out there during the height of the financial crisis. In fairness they were all knocking on the door of Treasury saying we want access to TARP at the end of the day then when you have to jump through hoops there are only two that did it but they were in there saying we want access to our TARP or you know going to the Federal Reserve and saying will you give us a liquidity backstop if there’s a run on. You know people are worried about the guarantee funds. Can we get a liquidity… You know borrow from the Federal Reserve for the guarantee funds and the fed said no you’re not federally regulated we can’t do that. Or so I heard let me say I heard I heard this but. So… Those… Activities suggested that the industry was really concerned and as I said we were all concerned but then the other thing that they will point to is AIG.

David Wright: 00:55:57 Yeah.

Terri Vaughan: 00:55:59 Yeah it’s hard. It’s harder. Yeah. It’s hard to fight back and explain away the AIG.

David Wright: 00:56:04 Yeah yeah. One of the interesting observations that you’ve made. In discussing the trade offs between state and federal regulation is and I think you mentioned this earlier in this conversation is the nice thing about state regulation states is that they don’t actually have the money to bail out all these companies right. Travelers being based in Connecticut, maybe?

Terri Vaughan: 00:56:22 Yep.

David Wright: 00:56:26 That state doesn’t have enough cash to be travelers just. Right. Right. And so that’s actually a good thing in this conception and kind of a libertarian conception and is because the resources or starve the beast kind of thing. Right. You don’t have the resources to make these decisions which you kind of want to do but are actually bad in the longer term. That to me is interesting in a few ways one because it’s surprising to hear that the argument from a regular regulator but it’s also interesting because it actually seems to me to be a disempowering of the… So think of it this way so regular is what do they do. What do regulators do. They have rules.. They enforce the rules right. That’s one kind of way simple way of thinking. But the Europeans certainly agree with that. And if you if you’re going to enforce the rules you have kind of resources to enforce the rules. And so by that logic right you know again this sort of libertarian idea where every law is backed by the military power of the U.S. government right. So if you break the law ultimately there’s a long chain of events which might end it more or less then taking you by force and making you do something that you broke the law and didn’t want to do. But it’s interesting. There really is a limiting feature of power that gets plugged into here.. seems to be something that is almost contrary to the philosophy of really every single thing a government says it should do is ultimately backed by extraordinary and unlimited force. Right. And you’re saying actually unlimited force is not is not actually a good thing in this case with regards to financial regulation. We want to limit our ability to act in some ways because that actually leads eventually to better outcomes is this making sense this sort of..

Terri Vaughan: 00:57:59 I understand exactly what you’re saying. Here’s what it is. What is the balance between regulating the activity and allowing room for innovation.

David Wright: 00:58:12 OK

Terri Vaughan: 00:58:12 OK. And there’s a balance there there’s a balance. And I think that the way what the U.S. regulators strike that balance is by having a regulatory system a system of rules that leaves sufficient room that. The insurers can play within that field. And then a key part what you didn’t mentioned you talked about enforcing the rules. I would say the monitoring of what’s going on. So the regulator knows when to step in is as important because there’s room for companies to maneuver and you want to leave that room because markets are dynamic. But then you have to you have to know what’s going on you have to step in in a timely manner so that consumers don’t get hurt. And the the the that I guess that would be my answer to you is you have to find this balance. It’s not just about here are the rules. And we’re going to force these rules and you’re going to stick to this. It’s about here’s the the field in which you’re allowed to operate

David Wright: 00:59:20 it amazes me that insurance is actually how interlinked it is between all these different institutions be they call your policyholders your stockholders.. you have regulators you have rating agencies we haven’t talked about rating agencies.. I’ll be Interested to hear what you think about that institution you have reinsurers.

Terri Vaughan: 00:59:37 Right right.

David Wright: 00:59:37 People are watching each other. Right.

Terri Vaughan: 00:59:38 Which is great.

David Wright: 00:59:39 Yeah.

Terri Vaughan: 00:59:39 Which is awesome. Yes

David Wright: 00:59:41 So many legs on the stool!

Terri Vaughan: 00:59:42 Which is why I mean it is. That is part of what makes this industry function well. When you. You cannot given the diversity of the risk that this industry takes on and what it is asked to do. You can’t micromanage the industry. And so you need to have I

David Wright: 01:00:02 It’s too complicated.

Terri Vaughan: 01:00:02 It’s true. You just can’t do it. You can’t do it. And so you need a structure where there’s a lot of pieces to how this industry is is disciplined and the reinsurers do that and the rating agencies do that the agents and brokers do that. So and the regulators do that.

David Wright: 01:00:22 I mean you can again sympathize in some ways in an intellectual way to have a federal regulator look at that and say there’s a lot of cooks in the kitchen. Is it really necessary?

Terri Vaughan: 01:00:31 I I I. I think it’s a healthy way to do it. I mean we we used to. I remember when I was an insurance commissioner and if there was a company in the marketplace who was doing something erratic irrational pricing was just way below what anybody else was doing. We get a call from an agent telling us to watch out for that company

David Wright: 01:00:55 incredible

Terri Vaughan: 01:00:55 and you need to get in and take a look at that company. So that kind of thing everybody kind of watching and working together and caring about the solvency of the industry. Yes that’s a powerful thing.

David Wright: 01:01:05 Yeah and I have I’m at a reinsurance broker that we were bought by the insurance broking entity recently and I’ve gotten to know insurance agents and it is amazing to me the degree to which people are really aware of actually how bad it is when a company goes out of business and how hard it is for that to get figured out early enough really to act.

Terri Vaughan: 01:01:25 Yeah

David Wright: 01:01:25 act in a way that is going to be for everybody. Solet’s talk about rating agencies just for a second. You know there is a few of them. Should there be more. I mean it’s interesting that they tend to be kind of in that segment a bit of a monopoly maybe in the United States with AM Best. How does the regulator look at that rating agency because they are the one that overlap probably the most with what regulators do.

Terri Vaughan: 01:01:47 I think it’s great. I think the rating agencies that are in there telling the companies need to raise capital that companies. I’m all for it. I think it’s a healthy healthy dynamic. So

David Wright: 01:01:58 and reinsurers?

Terri Vaughan: 01:02:00 and reinsurers play a really powerful role in regulating regulating.. quote ‘regulating’ The industry. And and so yeah

David Wright: 01:02:10 and what about a world in which you say this is actually kind of come to an idea which manifests itself and say Germany or Japan or South Korea were all these companies all have stockholding and each other. Right. And so you can imagine a world where a regulator would say you know what all we’re going to do is just force everybody to write each other’s quarter share reinsurance and have indeed just have to be much more a version of of call it solvency regulation would be you just have more people. Making money off of regulating a company by taking a part of the result would that work? You think that’s something that people think about?

Terri Vaughan: 01:02:47 I don’t know. I’d have to think that that one. I don’t know

David Wright: 01:02:51 What do reinsurers miss that regulators care about.

Terri Vaughan: 01:02:57 what do reinsurers miss that… I think regulators probably pay more attention to how consumers are actually treated in the marketplace.

David Wright: 01:03:05 Yep.

Terri Vaughan: 01:03:06 You know how quickly your claims paid and what happens to a policyholder complaints from a market conduct perspective what kind of advertising is the company using. I think they regulators probably pay more attention to consumer protections.

David Wright: 01:03:23 So let me talk a bit about regulators and what’s it like being working at a regular there’s this perception that it’s hard it’s hard to hire quality talent at regulators because you can make more money in industry. Is that true. You think I mean what what’s it like running into such an institution and how do you how and in what way do you look for talent.

Terri Vaughan: 01:03:40 So it is true. Compensation is an issue, um, the, uh. When I became insurance commissioner I took a two year leave of absence from Drake and it turned into ten and a half years and that was because the issues were so fascinating. I just loved every day it was something new. It was you know you’re on the front line of what’s happening in the in the industry. They are coming to you with some new companies are coming to you all the time with some new idea. So it was fascinating. So what worked for me in attracting people was to try to say look just come do this for a little while. And yeah we can’t pay the most. But you’re going to get all kinds of experiences. And I think that’s regulators try to use that. I think it does work but it’s it’s tough it’s tough to get. You can’t pay the salaries that you know the private sector can pay often. And so human capital in these regulatory agencies is a big challenge.

David Wright: 01:04:47 Is it a different kind of person too in some ways that would work in industry or is it the same skill set same different personality qualities

Terri Vaughan: 01:04:59 You know what I always look for is somebody who is curious who wanted to learn. That’s always been and I think businesses probably. That’s also something that they’re interested in is curious and wanting to learn things.

David Wright: 01:05:14 Yeah. So we’re almost out of time here and I like to close to come back to the financial crisis you know 10 years ago now it’s 2018. I’m wondering and reflecting back on that if there’s anything that went on then that you feel like you could’ve done differently or yourself or what. Is there a deep lesson there that wasn’t obvious at the time that looking back now you think about sometimes

Terri Vaughan: 01:05:38 That’s a great question. That’s a great question because I you know I was. That’s a great question. What could we have done. That’s a great question. We were trying to do so many things.

David Wright: 01:05:52 Yeah yeah

Terri Vaughan: 01:05:53 and probably. You know I I I guess I was I spent a lot of time trying to figure out how these states and the NAIC fit together and how that was going to evolve over time in a way that. Kept this. You know what I said this diversity of thought diversity a perspective in the States is really really important. And when states have budget issues how do you make sure that you have that human capital at the state level so that you can maintain that diversity of them. And I think we could have spent a little more time on that a little more. The states were having a real. Bad budget issues and we used to talk about trying to partner with the National Conference of State Legislatures and NCOIL and in the Governors Association to try to help them understand better the challenges that the regulators are facing now. I don’t think we made much progress.

David Wright: 01:06:57 You mentioned earlier that you’ve made an allusion to how the NAIC may be keep may be growing importance and that I suppose relatively speaking means the states are receding in importance.

Terri Vaughan: 01:07:10 And here’s what I think is happening. There’s a tendency when something new is created for example. We have principles based reserving on the life insurance side. And so you need to have expertise at the state level on principles based reserving. How do you look at these filings that the companies are making how we’re going to have the regulatory expertise in this new model of reserving and the tendency is to say well let’s create expertise at the NAIC and that expertise will then

David Wright: 01:07:46 the smart guys, like the federal government.

Terri Vaughan: 01:07:48 Exactly. Exactly. And then that will educate the states and I while you still have a system where the states are you know independently responsible and they have influences from their local market place. So they’re going to have they’re going to take this and learn from it differently. But it does create a. Different a different structure. It’s not just the NAIC staff there to facilitate this exchange of information among the states. It’s the NAIC staff driving how the states look at things and that I think is something that we need to be real careful about how we do that

David Wright: 01:08:31 My guest today is Terri Vaughan. Terri thank you very much for joining me.

Terri Vaughan: 01:08:35 My pleasure. Thank you.

 

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